AI that answers customers, drafts quotes and compiles reports

WIDGET, based in Warsaw, introduces artificial intelligence into companies wherever the team does repetitive work. We build AI chatbots for websites and apps, automated monthly, quarterly and annual reports with commentary, an assistant for writing emails and quotes, and automatic entry of orders into enova365. The solutions work on company data and connect to the systems already in place, such as enova365 and Microsoft 365.

We price a website AI chatbot after a free consultation, because the cost depends on the number of knowledge sources, connections to other systems, such as CRM in enova365, and the number of conversations per month. The price consists of a one-off implementation and a monthly fee for running the AI model and support, which grows with the number of conversations. You receive the quote in writing before we start work.

Yes. A WIDGET AI chatbot answers based on the materials you specify: website content, price lists, product and service descriptions, terms and conditions, FAQs and documents. It can also check data in enova365, such as stock availability or order status. If the answer is not in those sources, the chatbot says so plainly and offers contact with an employee instead of guessing.

AI models can make mistakes, so we reduce that risk in several ways. The chatbot uses only the specified sources and shows where each answer comes from. Before launch we test it on real customer questions, and during the pilot we review conversations and add to the assistant's knowledge. For matters it does not know, and whenever someone asks for a person, the conversation goes to an employee.

Yes. The EU Artificial Intelligence Act (AI Act) requires that a person interacting with an AI system is informed of this, unless it is obvious from the circumstances. Chatbots implemented by WIDGET introduce themselves as an AI assistant and let the user switch to a conversation with an employee at any time.

No. WIDGET uses business versions of AI models available through an API, where providers commit in their terms of service not to use submitted data to train models. Before implementation we agree what data goes to the assistant, who has access to it and how long conversation history is kept.

We plan the implementation to meet GDPR requirements. We pass to the AI model only the data needed for the task, set the retention period for conversations and employee permissions, and inform customers about the AI assistant in the privacy policy. We help prepare a description of the processing for the record of processing activities, and leave the legal assessment to the company's data protection officer or lawyer.

The system calculates the figures for monthly, quarterly and annual reports from data in enova365 and other sources, and AI adds commentary: what changed compared with the previous period and year, what affected the result and what to watch. AI does not change the figures, it only describes them. The finished report reaches the board by email at a set time, just like automated management reports from enova365.

Yes. The AI assistant reads the customer's enquiry, picks products or services from your price list, calculates the value and prepares a draft reply and a PDF quote in your company's usual tone and layout. The sales rep edits the draft and sends it themselves, because nothing goes to the customer without an employee's approval. The assistant works in Outlook or in a quoting app and can save the quote in enova365.

Yes. WIDGET is an authorised Soneta enova365 partner, so AI assistants can use data in enova365, such as stock levels, customers, orders or leave, and create documents for approval, for example a customer order read from an email. The assistant works only within the permissions we grant it.

Ideally with one task the team repeats every day and whose effect is easy to measure, for example answering customer questions on the website or drafting quotes. At a free consultation WIDGET helps choose such a process, then shows a prototype on examples from your company and runs a pilot in one department. You add further uses once the first one delivers results.

No. Implementation, connection to your systems and support after launch are handled by the WIDGET team, which has been supplying IT systems and IT services to companies since 1999. On your side you need a person who knows the process and will assess the assistant's first results. If the company has no IT staff of its own, we can take over the infrastructure as part of IT outsourcing.